Frequently asked questions

You can find an overview of our stores and retailers here.

We have a general size guide. If you need measurements for a specific product, we are happy to help you. Contact us here:

Each garment has a label on the inside of the product showing how to wash it. To take care of the product in the best possible way, we recommend that you follow the instructions carefully. Products washed outside the washing instructions are not covered by the guarantee.

However, if your favorite has picked up some mud, dirt, or snow, but is new/recently treated, we encourage you to test with a wet cloth or soft sponge first to see if it does the job

All orders are shipped DDP (Delivery Duty Paid). This means that the costs of customs and taxes are included in the price you see during checkout. You will not receive any additional customs or taxes after you have placed your order.

*USA Customers: Due to American import requirements, DHL may send you an email requesting your social security number in order to import shipments over 800 USD. This is standard procedure and as the importer, you will need to input this information to receive your shipment.

As soon as your package has been shipped, you will receive a message that it is on its way. You will also receive a tracking number that allows you to track your package at any time

We have free shipping over 2000NOK/200USD/200EUR, and the package is delivered free of charge. Orders under 2000NOK/200USD/200EUR will be charged with 100NOK/10USD/10EUR.

At Amundsen Sports, we work very hard with our warehouse to ship your order as quickly as possible

Given this, we cannot cancel orders once they have been received. Once an order has passed through our checkout system, you will need to file a return so we can refund your purchase.

The same is true for changes to your order. If you’ve ordered the wrong product/color/quantity, you can initiate a return after the delivery has been made. In the meantime, you can place a new order for the correct item(s). Note: You must have received the order to initiating a return.

There are some common reasons why you may not receive your order confirmation. Your email address might be misspelled, the order confirmation is in your spam folder or the order has not yet been processed in our system. If you have not received anything within 24 hours, please contact our customer service.

• Norway: Your parcel(s) will be delivered to your nearest post office (Posten/Bring).

• Rest of the World: Your parcel(s) will be delivered with DHL. DHL will contact you ahead of delivery and you can choose pickup at a DHL service point, home delivery or other alternatives.

• USA Customers: Due to American import requirements, DHL may send you an email requesting your social security number in order to import shipments over 800 USD. This is standard procedure and as the importer, you will need to input this information.

• Norway: Visa, Mastercard, Klarna or Vipps.

• Rest of the world: Visa, Mastercard or American Express

Unfortunately, items can only be returned in person at one of our three brand stores—Oslo, Boulder, or New York. Otherwise, you must ship the item(s) back to us and register your return.

You can find the order number at the top of your order confirmation or log into your account at our website, amundsensports.com.

You can register your return here:

• Norway and Europe: Use the pre-printed return label that was included in the package.

• US, UK, and Rest of the World: Print out the return label which is sent to your email address after you have completed the return form.
  

Please make sure of the following criteria have been met:

• The return is initiated within 30 days of your order date.

• The product is unused and undamaged.

• All labels/tags are still attached to the product.

We have a 30-day open purchase period. We only accept products purchased directly from amundsensports.com. If you have purchased an item from one of our retailers, you can contact them directly for returns, exchanges, and claims.

If you wish to return your product Amundsen Sports will deduct 10 USD / 10 EUR /100NOK from your payment to cover some of the shipping and handling costs.

If you find yourself waiting for your refund please remember the following:

• Returns typically arrive at our warehouse facilities 8-12 business days after shipping. Our warehouses will at this point require 1-3 business days to process your return and to make sure all the return criteria is met.

• At this point, please allow 4-10 business days for the reimbursement to be transferred back to your account.

• The amount will automatically be refunded to the same card you used when placing the order.

• If you haven’t heard from us (or received the credit memo”) within 14 business days after you initiated your return, please send us a message.
  

  Send us a message

You can change size and color within the same style. If you want to change from one product to another, you can return the original order and place a new order for your desired product.

We offer free exchanges. Register your exchange here: